Terms and Conditions

"Platform" refers to the hotspotku.site website and all digital services provided by Semesta Mahakarya Informatika under the HotspotKu brand.

"Customer" refers to any person who accesses the platform to purchase WiFi vouchers.

"Seller" refers to an individual or business entity registered on the platform to sell WiFi vouchers through their MikroTik routers.

"Voucher" refers to an internet access code issued by the system, valid for a specific seller's hotspot.

By using this platform, you declare that you have read, understood, and agreed to all these terms and conditions.

We reserve the right to modify these terms at any time. Changes take effect upon publication on this page. Continued use after changes constitutes acceptance.

You must use this platform in compliance with the laws of the Republic of Indonesia.

Customers can purchase WiFi vouchers without creating an account. Simply choose a package, enter your email, and complete payment.

Voucher codes are sent to the email provided during purchase. The platform is not responsible if the customer enters an incorrect email.

Vouchers are single-use and valid only for the router/hotspot of the seller from whom the purchase was made.

Voucher validity starts from the first login, not from the purchase date.

Customers are responsible for keeping their voucher codes confidential. The platform does not replace vouchers shared with third parties.

Sellers must register with accurate and valid information and verify their email address.

Sellers are fully responsible for the quality of internet service provided through their hotspots, including speed, availability, and coverage.

Voucher prices are set by sellers with a maximum limit set by the platform (currently IDR 150,000 per voucher).

Sellers receive sales proceeds through wallet balance on the dashboard. Payouts can be requested according to applicable terms.

The platform charges a per-transaction service fee. Fee details are provided in the seller dashboard.

The platform reserves the right to suspend seller accounts that violate these terms or receive many unresolved complaints.

All payments are processed through Midtrans, a PCI-DSS Level 1 certified payment gateway.

The platform does not store credit card data or sensitive payment information.

Transaction currency is Indonesian Rupiah (IDR), unless otherwise stated for certain regions.

Orders not paid within 24 hours are automatically cancelled.

Refunds are governed by a separate Refund Policy which forms an integral part of these terms.

In general, used vouchers are non-refundable. Refunds are only granted for specific conditions such as system failures or double charges.

All platform content — including logos, design, source code, text, and graphics — is the property of Semesta Mahakarya Informatika and protected by Indonesian intellectual property law.

Users may not copy, modify, distribute, or use platform content for commercial purposes without written permission.

The platform provides services "as is." We strive to maintain service availability but do not guarantee uninterrupted service.

The platform is not responsible for: losses caused by the seller's network issues, losses due to customer negligence (wrong email, sharing voucher codes), or force majeure (natural disasters, national internet infrastructure disruptions).

The platform's total liability is limited to the value of the disputed transaction.

We collect data necessary to process transactions: customer email, seller data, and payment information.

Customer data is not sold or shared with third parties except for payment processing (Midtrans) and sending transaction-related notifications.

Sellers can view order information (customer email, voucher code) related to their store for customer service purposes.

Disputes are first resolved through consultation via email.

If no agreement is reached, disputes are resolved through legal mechanisms applicable in Semesta Mahakarya Informatika's jurisdiction.

For questions about these Terms and Conditions, contact us at rolandhsaputra@gmail.com.