Frequently Asked Questions

HotspotKu is an online WiFi voucher sales platform for MikroTik hotspots. Customers purchase vouchers through the website, pay via digital methods (QRIS, bank transfer, e-wallet), and receive a voucher code that can be used immediately for hotspot internet access.

No. Simply choose a package, enter your email to receive the voucher code, and complete the payment. No registration required.

After successful payment, the voucher code is sent to your email. When connected to the WiFi hotspot network, enter the voucher code on the login page that appears, then press Connect.

The voucher works on any device (phone, laptop, tablet) connected to the seller's WiFi hotspot network. The number of simultaneous devices depends on the purchased package.

Ordering on HotspotKu runs automatically from start to finish: (1) The customer opens the seller's store page and selects the product being sold along with the quantity. (2) The customer enters an email (and name/phone if requested) with no registration needed. (3) The customer chooses a payment method — Indonesian buyers can use Midtrans (QRIS, bank Virtual Account, e-wallet) or iPaymu, while international buyers use PayPal. (4) The system creates an order with a 24-hour payment deadline and redirects the customer to the secure payment gateway page. (5) The customer completes the payment; the payment gateway sends an automatic notification (webhook) to our system to verify the status. (6) Once payment is confirmed as paid, the order is processed automatically and the status on the order page changes to "Paid". (7) The customer receives the product/confirmation via email and can track the status anytime on the order page, and file a complaint if needed.

Delivery depends on the product type. For WiFi vouchers (the product available today), the voucher code is allocated automatically once payment is settled, sent to your email, and shown on the order status page so it can be used right away. For physical goods or other services, the seller will process the shipment/service provision as agreed, and the order status is updated as it progresses.

Currently the product available on HotspotKu is the WiFi hotspot voucher. A broader goods/services selling feature is still under development and will be available soon. The ordering-to-payment flow described above is designed to remain valid for those new product types once active, so the customer experience stays consistent.

We accept QRIS (scan from banking/e-wallet apps), bank transfer (BCA, BNI, BRI, Mandiri, Permata via Virtual Account), and e-wallets (GoPay, ShopeePay, DANA, OVO, LinkAja). All transactions are processed through PCI-DSS certified Midtrans.

The payment deadline is 24 hours from when the order is created. If not paid within that time, the order is automatically cancelled.

Yes. All payments are processed by Midtrans, a PCI-DSS Level 1 certified payment gateway. Card data and sensitive information are never stored on our servers.

If payment fails or is declined, your funds will not be deducted. You can create a new order and try again. If your balance was deducted but the order is not confirmed, please wait up to 24 hours for automatic refund from your bank/e-wallet, or contact us.

Make sure you are connected to the correct WiFi hotspot network and entering the code exactly as received (case-sensitive). If the issue persists, contact the seller or file a complaint through the order page.

No. Each voucher is valid only for the router/hotspot of the seller from whom you purchased it.

Yes. Each package has a validity period shown on the package card (e.g., 1 day, 7 days, 30 days). The validity period starts from when the voucher is first used to log in.

Some hotspots offer a free 5-minute trial per device per day using MikroTik's built-in trial feature. The trial is meant to allow customers to access the voucher purchase page. After the trial ends, you need a voucher to continue.

Click "Register as Seller" on the homepage, fill in your details, and verify your email. After that you can add MikroTik routers, create voucher packages, and start selling.

HotspotKu charges a per-transaction service fee included in the selling price. There are no monthly fees or registration fees.

Sales proceeds go to the seller's wallet balance. Payouts can be requested anytime through the Wallet menu in the seller dashboard, with transfers to a registered bank account or e-wallet.

All MikroTik routers with Hotspot feature and RouterOS version 6.48 or above, or RouterOS 7. Connection to the platform is done automatically via VPN (OpenVPN).

Open the order status page using the order number you received via email. There you will find a button to file a complaint. Our team will follow up within 1–3 business days.

You can reach us via email at rolandhsaputra@gmail.com or through the form on the Contact page. Business hours: Monday–Friday 08:00–17:00 WIB, Saturday 08:00–15:00 WIB.